Shipping and Delivery
As Celestia Jewel, we work diligently to ensure your orders reach you as quickly and safely as possible.
Your orders are shipped within 1-3 business days after your transaction is approved. Special Orders are shipped based on the period specified on the website.
Orders placed on official holidays and weekends are processed on the first business day.
Delivery times may vary depending on the workload of the cargo companies. When your order is shipped, a tracking number is sent to you and you can track the status of your order. Please ensure that your package is not damaged when receiving your order.
If a damaged package is received, it is important to have the cargo officer keep a report (damage assessment report).

Exchange Policies
You can exchange the products you purchased within 14 days, provided that they are unused, the tags are not removed, and their original packaging is not damaged.
For customized products, action is taken only if there is a defective fault caused by the seller; otherwise, no action is taken.
You must send the products you want to exchange together with the original invoice.
For your exchange requests, you can send an e-mail to sales@celestiajewel.com or contact us at +905434162044. In exchanges, the shipping fee for the first return shipment belongs to the buyer, and the second shipment belongs to our company.

Return Policies
You can return your order within 7 days from the date you receive it.
The products to be returned must have undamaged original packaging, unremoved tags, and must be unused.
Returns are not accepted for personal hygiene products and specially designed products.
After your return requests are approved, your payment will be refunded to you within 5-10 business days using the payment method you used.
The return shipping fee belongs to our company only for faulty or defective products. For other return requests, shipping costs belong to the customer.

Return and Exchange Process
Send an e-mail stating your return or exchange request to sales@celestiajewel.com.
After approval is received, send your product to the specified address together with its original packaging and invoice.
After the product is inspected by our return team, your return or exchange transaction will be carried out.

Contact
If you have any questions or need assistance, you can reach us through the following communication channels: Phone: +905434162044 E-mail: sales@celestiajewel.com Address: Ulubatlı Hasan Mah. Balıkçı Sokak Özışık Sitesi D1/8, Türkiye As Celestia Jewel, we are here to offer you the best shopping experience!